Service


Click on one of the people below to find out more information.

  • Jim Ross
    Service Director
    248-656-0400 x4261


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  • Greg Johns
    Service Advisor/Lane Supervisor
    248-656-0400 x3222

    I've been a service consultant at FOX Toyota for a number of years and really enjoy the family atmosphere and the friendly customers, too. The technicians are all highly trained by Toyota so I always have confidence recommending their maintenance and service advice.

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  • Jake Grace
    Service Advisor
    248-656-0400 x3225


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  • Al Spencer
    Service Consultant
    248-656-0400 x4251

    My name is Al Spencer and I have been a Certified Service Consultant at Fox Automotive since early 2013. I very much enjoy interacting with Fox Automotive customers to service and maintain their vehicles. Building relationships and friendships with customers and co-workers is extremely important to maintaining a positive attitude and having an enjoyable career.

    The twenty two years before working at Fox, I owned a small chain of dry cleaning stores. The vast experience gained at the service counters of my dry cleaners, transfers directly to the car business. Its amazing how much these businesses are alike. People just want their cars (or clothes) serviced with the highest quality at a fair price by qualified personnel. Providing exceptional service is our top priority at Fox.

    Outside of work I enjoy fishing, hunting, boating, snowmobiling and many outdoor activities at our cottage on Higgins Lake. My wife and I have three children and two grandchildren to enjoy life with. Fishing on the lake with my Grandkids is the "secret to life."

    Come see us at Fox Automotive. I look forward to helping you with your car's service needs, and hearing a few fishing stories.

    Al

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  • Joe Swafford
    Service Advisor
    248-656-0400 x4252

    Hello, My name is Joe Swafford and I am a Service Advisor here at Fox Volkswagen. I started off working at a Mercedes dealer here in Michigan and worked my way up the ranks to where I am today as a Service Advisor. I have now been part of the Fox Family since August 2013.

    My family is everything to me. I have a beautiful wife and two amazing children that are always there to welcome me home at the end of the work day.

    I do the best I can to make sure every customer is completely satisfied no matter what the situation may be. I appreciate you choosing Fox for your auto service needs. Thank you for your time and have a great day.

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  • Leland Trombley
    Service Consultant
    248-656-0400 x3218

    I grew up in Rochester Hills, and hired into Fox as a porter in 2011. Working my way through school at OCC and OU. While not at work I will be with my girlfriend and her Beagle, Bentley. If you ever see me walking in downtown Rochester its probably because I'm playing Pokémon Go, Gotta catch 'em all.

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